Terms & Conditions

TERMS AND CONDITIONS OF USE

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and InfluenZ & Co International, trading as InfluenZ & Co, the owner and operator of this Website.

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by InfluenZ & Co and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services InfluenZ & Co and accessing the Website in connection with the provision of such services.

You must be at least 16 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 16 years of age.

Intellectual property and acceptable use

All Content included on the Website, unless uploaded by Users, is the property of InfluenZ & Co, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You may, for your own personal, non-commercial use only, do the following:

a. retrieve, display and view the Content on a computer screen

b. print one copy of the Content

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of InfluenZ & Co.
You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality, and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify InfluenZ & Co for all claims resulting from Content you supply.

Prohibited use

You may not use the Website for any of the following purposes:

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, or governmental order;

c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of InfluenZ & Co or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following:

Availability of the Website and disclaimers

Any online facilities, tools, services or information that InfluenZ & Co makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. InfluenZ & Co is under no obligation to update information on the Website.
Whilst InfluenZ & Co uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
InfluenZ & Co accepts no liability for any disruption or non-availability of the Website.
InfluenZ & Co reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law accepts no liability for any of the following:

a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.

General

You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
The participant understands that any discount code or credit issued on to their account will only be removed from the final payment. Promotional offers can’t be applied to deposits.

InfluenZ & Co details

InfluenZ & Co International is a company incorporated in Malaysia with company number [ ] whose registered address is Kuala Lumpur, Malaysia and it operates the website InfluenZ & Co.

You can contact InfluenZ & Co by email on influenz608@gmail.com

Your Work Australia program conditions

The Work Australia program is offered InfluenZ & Co International trading as InfluenZ & Co (the “Company”). The program is designed to support participants to complete the steps required to obtain a Working Holiday Visa issued separately by the Australian Government

Please read this document carefully. By signing the student declaration on the application form you are confirming you have read and agree to the terms and conditions and understand that they are binding on you and that your adherence to them is imperative. In addition, you are confirming that the statements contained in this document are accurate to the best of your knowledge, and that you understand and accept the terms and conditions and that you release the Company and the sponsor from all liability.

This English language version of the contract is the binding contract between you and the Company.

By joining the program you are bound by the company’s general terms and conditions.

1. Program inclusions:

If you are booked on to the Programme you will receive:

Australia Working Holiday Visa Documents to preparation
Visa application processing Guidelines
Guidance on banking and tax
12 month’s job support
Airport transfer
Community Group Support

2. Program costs and payments schedule

The cost of the program is outlined on our website at the time of your booking. The relevant payments will be shown on the payments page of your online account.

What are you paying the Company for?

The 3 Stage Payment

Stage 1 - Registration

Receive welcome email

Stage 2 - Job Search and Interview fee

Complete your Working Holiday Visa application through the official immigration platform, await visa approval outcome from the immigration authority
Receive support with document preparation and application guidance
Access to shared WHV-friendly job opportunities and employer information
Interview for roles that match your preferred industry or work environment
Plan your preferred arrival date and travel preparation for Australia
Begin your Working Holiday journey with ongoing preparation and support guidance

Stage 3 - Final payment

The Company will officially book you on to the specified welcome date
Once you arrive in Australia, your support package will continue with the team in your chosen city

Stage 1 - At the time of booking your Work Australia program, you must pay a non-refundable deposit. You acknowledge that your application cannot progress further until you have paid the Registration fee. If you don’t pay the Registration fee, your application will stay as it is and your deposit will remain non-refundable.

Stage 2 – The Registration fee will be due after your initial deposit.This payment allows us to verify your Working Holiday Visa eligibility and confirm that you are legally eligible to live and work in Australia under the WHV programme. We will ask you for proof of 462/417 WHV and basic information that we need before we can process Job search and Interview employer. During this time, you can also let us know which date you would like to book on for our arrival package.

Stage 3 – Your final balance is due no later than 12 weeks before your intended travel date. Whilst your arrival date has been provisionally booked, we won’t confirm the booking until the final payment has been received.

What fees will you need to pay to third parties?

Medical & Travel insurance
Return flights
Proof of funds (you must be able to show proof that you have at least $5000 in support funds)
Accommodation
Spending money

Regardless of the circumstances, the Company are unable to refund any of these fees.

Cost increase notice

In the event of a cost increase for the program, the Company will provide customers with at least 30 days notice before the new cost takes effect. Customers are responsible for paying the increased cost as specified in the notice.

By continuing to use the program after the specified notice period, customers acknowledge and agree to the revised cost.

The Company reserves the right to adjust the program costs as necessary to reflect changes in operational expenses, market conditions, or other factors that may affect the overall service provision. Any such adjustments will be communicated to customers in a timely manner, allowing them to make informed decisions regarding their continued participation in the program.

3. Transferring or changing your booking

The deposit is transferable to any Company program up until the point of your visa application being submitted by the Company. After this, your deposit will be considered as used and therefore be non-transferable. If you have already secured your visa, your deposit will be considered used after you have informed us of the date you wish to travel to Australia.

Date changes might be available for your arrival but will incur the following costs:

60 days or more before your booked date: Free date change
15 – 59 days before your booked date: £200/$230/€235
Within 14 days of your booked date: No tour date change available

All date changes are subject to availability.

Please note any amendments required to the visa application after submission due to applicant error or the applicant receiving a new passport may incur change fees, such changes include but are not limited to: applicant passport name change and passport number change.

Your deposit is protected for life, however, is not transferable to another person. Your Working Holiday Visa must be printed with your correct name, date of birth, place and country of birth. It is your responsibility to provide details on all application forms that exactly match your passport.

4. Program cancellation
The program deposit is a non-refundable fee. The only exception is if your application is rejected by the company before the visa application is submitted, in which case you are subject to a £25/$30/€30 administration fee. The Registration fee will also become non-refundable once your Registration is submitted.

The below amounts will be held by the Company when cancelling at specific stages. Any non-refundable fees as stated above are not included in the below amounts:

The 4-day one:

Cancellation received 60 or more days before departure: 10% of your final payment
Cancellation received 45-59 days before your departure: 25% of your final payment
Cancellation received 31-44 days before your departure: 50% of your final payment
Cancellation received 15-30 days before your departure: 75% of your final payment
Cancellation received within and including 14 days before your departure: 100% (no refund due)

If you must cancel from the program you must confirm this in writing. Your cancellation will be effective from the date it is received in the office where the booking was made, and the relevant cancellation fees will apply. Please ask for details of cancellation fees at the time of booking. Refunds normally can take up to 15 working days from the time all appropriate documentation is received into the Program Department.

5. Visa

Working Holiday Visa (Subclass 417) Eligibility:

Must hold a valid passport from one of the countries listed here
Must be aged 18-30 (35 for some nationalities. Check your eligibility on the Australian Immigration website)
Must not have previously held an Australian Working Holiday Visa
Must have a minimum of $5,000 AUD in support funds

The requirements of the Working Holiday Visa (Subclass 417) are subject to Australian Government approval and may change without notice.

Working Holiday Visa (Subclass 462) Eligibility

Must hold a valid passport from an eligible Subclass 462 country
Must be aged between 18–30 years old (35 for selected nationalities if applicable)
Must meet educational requirements (varies by nationality)
Must demonstrate functional English ability
Must have sufficient financial funds (minimum AUD $5,000 recommended)
Must meet health and character requirements
Must not be accompanied by dependent children during stay
Must apply outside Australia

The requirements for the Working Holiday Visa (Subclass 462) are subject to approval by the Australian Government and may change without prior notice.

If you have spent more than 3 consecutive months in the last 5 years in a country considered to be of very high health risk in terms of tuberculosis; or are likely to enter an Australian hospital or healthcare area (including nursing homes); or are likely to be engaged in an Australian child care centre (including preschools or crèches), as either an employee or trainee, you will be required to undergo a medical examination at your own expense which may delay your Registration by up to 6 weeks.

While the Company aims to process all non-standard visa applications in the shortest possible timescale, it does not provide any guarantees on how long the process will take and cannot be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements, thus affecting the timeline for delivery. However, the Company will use its best endeavours to minimise any delay or inconvenience caused in this respect. The Company is not responsible for any date change fees should you need to amend your departure dates due to any delay in your visa.

Visa conditions

Maximum job duration of 6 months per employer
Visas are issued at the discretion of the Australian Embassy and Department of Immigration.
The Company do not accept responsibility for any costs incurred through a delay in Registration or where a visa is refused. If your visa is refused the above program and product extra cancellations conditions apply.
The visa cost is set by the Department of Immigration and is subject to change without notice. The Company will notify participants of any change to the advertised cost.
Where there is an increase in the visa cost, the participant will be responsible for meeting such costs. Working Holiday Visa information, estimated processing times and FAQ’s are listed by the Australian government here.

6. Additional program documentation and fees

To apply for your Australia Working Holiday Visa you may be required to submit a police criminal background check or medical examinations. This could lead to additional third-party fees and delays to your application. You are required to disclose information relating to existing medical conditions, criminal history, nationality and occupation during the initial application stage so the Company can determine if you will be required to submit extra documents and how it will affect your application processing time.

7. Flights

Flights are not included as part of the program and you will be responsible for booking them. You should not arrange travel until you have received your Working Holiday Visa (Subclass 417) & (Subclass 462). You must provide your booked travel information to the Company at least 4 weeks before you intend to fly.

The applicant agrees that the Company will not be held responsible for any costs incurred if a flight change needs to be made. Examples of this include, but not limited to, visa delays.

8. Insurance

Travel insurance is mandatory for all participants. Please refer to our General Terms and Conditions.

9. Job support

It is up to the participant to find their own job; it is recommended you do research on the area you are travelling to, to ensure you are travelling to an area where placements are readily available
For participants availing of job assistance, we do not guarantee any job locations in Australia.
Please also note, by signing up to a job interview through your online account, there is no guarantee that you will be hired. Hiring is at the sole discretion of the employer.
It is up to each participant who has availed of job assistance to apply for an interview for their Australian job through the employer database released to them once their application materials have been received by and fully processed by the team. We do not allocate interviews to participants, you must sign up for an interview yourself. All job interviews listed on the jobs database are offered on a first-come, first-served basis.

Declaration

You know of no reason why you may be refused a visa (e.g. have been arrested or convicted of a crime; previously experienced visa/immigration problems; or have overstayed on a previous visit). If you suspect that you may have problems, you will disclose these reasons in writing to the Work Australia team. If a visa is refused for reasons previously undisclosed, no refund will be given.

InfluenZ & Co Extra Mile Promise

We may be the new kids, but we have the backing of numbers of work abroad experience and cases. Every InfluenZ & Co program has been shaped by our Youth Advisory Panel (YAP) and trialled by our InfluenZ & Co roadtesters. But after all of that, we’ll refund the part of your InfluenZ & Co product you’re not happy with.

The important stuff
T&Cs

We don’t believe in lots of complicated jargon. Our Extra Mile promise is founded on trust, honesty and common sense.
Travel isn't black and white. Each case will be dealt with on a case-by-case basis and handled by our dedicated InfluenZ & Co Support Squad.
The joy of our trips is that you’re away for an extended period of time. If during the part of your trip when you’re in the care of InfluenZ & Co or one of our in-country partners and you don’t feel like we’ve delivered what you signed up for, you just need to contact us. One of our InfluenZ & Co Support Squad will be in touch to find out what's happened and to gather all the intel. If something was clearly wrong with your trip and was not as described in the inclusions/service, and it was in the control of ourselves or our in-country partners, we’ll work out refunding you for the part of the service that didn’t live up to our high standards.
To help us make the policy fair for everyone, we follow a simple process for every request. To be eligible for the InfluenZ & Co Extra Mile promise, you must flag an issue within seven days of any problems with our service.

Step 1

Our team will try and resolve your problem. We’ll discuss your issues and work with our in-country partners to get what’s happened addressed ASAP. We ask that you to give us ten working days to try and do this.

Step 2

If after ten working days the issue hasn’t been resolved and it’s something that falls within our control or that of our partners, we’ll work out the refund amount for that part of your InfluenZ & Co product. You’ll be refunded within ten working days.

What's not covered

We can't help fix a problem that happened six months previously. The InfluenZ & Co Extra Mile promise is only valid when you flag an issue within seven days of any problems that have happened with our service.
Things outside of our control. This includes visa denials, missed flights, travel delays, and where personal behaviour has impacted your employment or experience.