Refund Policy

All registration and programme fees paid to InfluenZ & Co International are generally non-refundable once programme preparation, administrative processing, or support services have commenced.

Non-Refundable Items

The following payments are non-refundable:

• Registration deposit

• Programme processing fees

Refund Eligibility

Refund requests may only be considered under limited circumstances, including:

• Duplicate payment made by the participant

• Administrative error by the Company

• Programme unable to proceed before visa preparation has started

Any approved refund may be subject to administrative or processing charges.

Visa Refusal

Visa approval outcomes are solely determined by the Australian Government Department of Home Affairs. The Company does not guarantee visa approval and is not responsible for visa refusals or related costs.

Cancellation by Participant

If a participant chooses to withdraw from the programme after preparation or support services have commenced, refunds may not be provided.

Processing Time

Approved refunds, where applicable, may take approximately 7–15 working days to process.

For refund enquiries, participants may contact our support team directly for further assessment.